Helpful Information

See below for more information about the city's utility systems, and tips to avoid problems with water and sewer services. 

water hydrant
The City of Soldotna Utility Department flushes the water mains twice each year. Notices will be placed on the City's homepage in the 'News' section, and on the City's social media pages when the water mains are being flushed.

This is a bi-annual maintenance procedure that last approximately one week, and is done to maintain and improve water quality. When this process is taking place, water customers may experience low water pressures for up to 30 minutes, and may also experience temporary water discoloration. If this occurs, please let your cold water run until it clears up. If you have any questions, contact the City of Soldotna Utility Department at 907-262-4205.

Protect our environment: dispose of waste the right way! toilets are not trash cans graphic

There are two types of sewer systems in the City of Soldotna - sanitary and storm sewer systems. Water from the sanitary  sewer system gets treated at the wastewater treatment plant, however the water from the storm system goes through settling to remove sediment before entering our local waterways. Everyday items like, hygiene products, wipes and waste products, should not be flushed or poured down either sewer system because of the many negative effects they have on the City's infrastructure and more importantly our natural environment!

The City of Soldotna's sanitary sewer system is not designed to dispose of anything beyond human waste, toilet paper and wastewater. Flushing or pouring other harmful material down any of the drains in your home, could cause the  following issues to occur:

  • Damage or blockages in your home plumbing.
  • Increased cost for the homeowner to clean and repair a flooded basement.
  • Increased operation and maintenance cost for the City of Soldotna to clean and repair the city's sewer pipes or to fix equipment at a wastewater treatment plant.
REMINDER: by not disposing waste the right way, both the homeowner and the City of Soldotna are affected by increased operation and maintenance costs. 

To help keep the entire sewage system working well, please do not flush or put the following products down the drain:

  • Hygiene products
    • wipes/baby wipes or hygiene wipes even those that say "flushable" can cause problems.
    • tampons, sanitary pads
    • condoms
    • cotton swabs
    • dental floss
    • facial tissue
    • paper towels
  • Fats, Oils, Grease (FOG)
  • Pharmaceuticals - medications
  • Household hazardous waste - such as paints, pesticides and many other cleaning products.
WIPES BLOCK PIPES: even when wipes are labeled and marketed as "FLUSHABLE" they should NOT BE FLUSHED down the toilet. These wipes cause a range of problems. Please ALWAYS throw wipes in the garbage.

Helpful Information On Proper Disposal Of Products:

For more information on properly disposing of medication, please visit:

pharmaceuticals graphic household hazardous waste graphic fats oils grease graphic

frozen cartoonHere are some recommendations to prevent and remedy frozen water service lines.

Before winter sets in, it is recommended that the customer find their service shut off valve and thaw wire located on their property.  If your water has frozen in the past, it is recommended that you run you water from January 1st through April 30th, at about the thickness of a No.2 pencil lead. In the event of a frozen water line, please contact the City of Soldotna at 262-4205 IF you need help locating your key box and thaw wire.

frozen pipesThe customer is responsible for hiring and paying a thawing service to thaw their service line. The customer will assume all risks and liabilities of using a pipe thawing company.  Once the customer's line is thawed, it is  recommended that you  run the water at the thickness of a No. 2 pencil lead.  Choose a fixture that is at the lowest point or in an area that will cause minimal damage to the home if the sewer backs up. Monitor the flow of water as to not cause a back up in your home.

The City of Soldotna does not provide services of thawing frozen service lines. Options for pipe thawing are use of steam thawing and use of a welder to thaw pipes. Both are available in the area through  service providers.  Calls to the City of Soldotna during normal business hours of 8:00a.m to 4:30p.m Monday - Friday will be responded to within the business day as staffing becomes available.  After hours and week-end calls requesting City of Soldotna Employees to respond will be charged $120.00. Otherwise calls received after working hours or on weekends will be responded to the next business day as staffing becomes available.  

If your line freezes as a result of the main line freezing, City of Soldotna will assume costs associated with thawing your service.

Running your water will not increase your bill unless you are a metered customer. If you are a metered customer the City of Soldotna will make arrangements with you as long as the city is notified in ADVANCE. However, charges incurred prior to notification are payable by customer.

truck fillDuring the summer months, the City of Soldotna offers builders, contractors, landscapers, and other specified persons the use of the City’s truck fill station. This station is located on E Marydale Avenue in Soldotna and is generally in operation May through October; however, the City reserves the right to open or close the station at any time. All tanks must be inspected by the City of Soldotna Utility Department prior to use at the truck fill station. The resale of water is strictly prohibited. Click here to download a copy of the required Utility Truck Fill Permit.